Job Description

Job Title: Front Desk Manager

Location: Bellandur

Company: Maruti Suzuki Driving School (MSDS)

Employment Type: Full-Time

Experience Required: 3 years (preferred in customer service or front desk roles)

Job Summary:

As a Front Desk Manager at Maruti Suzuki Driving School, you will be the first point of contact for students and visitors. You will manage the front office operations, handle inquiries, maintain records, and ensure smooth coordination between students and instructors. This role is critical to creating a professional and friendly environment that reflects the high standards of MSDS.

Key Responsibilities:

Greet and assist walk-in customers and students in a courteous and professional manner

Handle incoming calls, emails, and online inquiries regarding driving courses, schedules, and other services

Provide detailed information about available driving courses, fees, and documentation required

Register new students and assist with enrollment forms, ID proof, and photograph collection

Schedule theory and practical driving sessions in coordination with instructors

Maintain student records, attendance, and feedback logs (manual and/or digital)

Follow up on inquiries and leads to convert them into enrollments

Handle payments, issue receipts, and maintain daily collection records

Coordinate with the training team to ensure smooth operation of classes and vehicle availability

Address customer queries, concerns, and complaints promptly and escalate when necessary

Ensure the front desk area is clean, organized, and presentable at all times

Required Skills and Qualifications:

Minimum 12th pass; graduate preferred

Proficiency in MS Office (Excel, Word) and basic computer operation

Good communication skills in English and local language

Polite, well-groomed, and customer-oriented approach

Ability to handle multiple tasks efficiently

Prior experience in a front desk or customer-facing role is an advantage

Working Hours:

9:30 AM to 6:30 PM, six days a week

Job Types: Full-time, Permanent

Pay: Up to ?25,000.00 per month

Benefits:

Provident Fund
Experience:

in Front desk customer service : 3 years (Required)
Language:

English (Required) Kannada (Required)
Work Location: In person

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