Job Description

Job Title:

Experienced Front Office Associate

Department:

Front Office

Industry:

Hotel / Hospitality

Job Summary:

We are seeking an

Experienced Front Office Associate

who will be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out process while maintaining high standards of guest service.

Key Responsibilities:

Greet guests courteously and handle check-in and check-out procedures Manage room reservations, cancellations, and modifications Handle guest inquiries, requests, and complaints professionally Maintain accurate guest records and update hotel management systems Coordinate with housekeeping, F&B, and other departments Handle billing, payments, and cash/card transactions Answer phone calls, emails, and assist walk-in guests Ensure front desk area is clean, organized, and presentable Follow hotel SOPs, safety, and security procedures

Requirements & Skills:

Minimum

1-3 years of experience

as a Front Office Associate / Receptionist in a hotel Knowledge of hotel PMS (Opera, IDS, eZee, etc.) preferred Good communication skills in English (additional languages an advantage) Strong customer-service and problem-solving skills Ability to work in shifts, weekends, and holidays Professional appearance and positive attitude

Qualification:

Graduate / Diploma in Hotel Management or relevant field preferred

Benefits (if applicable):

Food and accommodation provided Salary as per industry standards and experience Career growth opportunities
Job Types: Full-time, Permanent

Pay: ?14,000.00 - ?15,000.00 per month

Benefits:

Flexible schedule Food provided Health insurance Leave encashment Paid time off Provident Fund
Work Location: In person