who will be the face of our Hotels. The ideal candidate should be courteous, patient, humble, and always maintain a professional demeanor while ensuring excellent guest experiences.
Key Responsibilities
Greet and welcome guests warmly on arrival, ensuring a pleasant first impression.
Manage guest check-in and check-out processes efficiently.
Answer and direct phone calls, emails, and guest queries promptly.
Handle reservations, bookings, and guest requests with accuracy and courtesy.
Coordinate with housekeeping, F&B, and other departments to ensure seamless service.
Maintain the reception area's cleanliness and professional appearance.
Resolve guest concerns with patience, politeness, and professionalism.
Uphold high standards of discipline, grooming, and hospitality etiquette.
Required Skills
Excellent communication.
Humbleness, patience, and politeness are mandatory qualities.
Strong customer service orientation and problem-solving skills.
Professional grooming and pleasing personality.
Knowledge of reservation systems is an added advantage.
Key Requirements
Education: Graduate / Diploma in Hospitality Management preferred.
Experience
1+ years in front office/guest relations role in hotels, resorts, or hospitality establishments preferred.
Freshers can also apply.
Job Type: Full-time
Pay: ?16,000.00 - ?20,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Work Location: In person
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