Job Description

Welcome and greet guests upon arrival, providing a warm and professional first impression Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests Handle guest inquiries, requests, and complaints promptly and courteously Maintain accurate guest records and manage reservations using our hotel management system Collaborate with other departments to address guest needs and resolve issues effectively Process payments and handle cash transactions accurately Maintain the cleanliness and organization of the front desk area Provide information about hotel services, local attractions, and transportation options Assist with administrative tasks, including maintaining the front office logbook and shift reports Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

Excellent customer service skills with a friendly and professional demeanor Strong verbal and written communication abilities Proven problem-solving skills and ability to handle challenging situations calmly Keen attention to detail and strong organizational skills Proficiency in computer systems and hotel management software Previous experience in hospitality or customer service preferred High school diploma or equivalent required; degree in Hospitality Management a plus Knowledge of hotel operations and front office procedures Ability to work flexible hours, including nights, weekends, and holidays Multilingual skills advantageous Team-oriented mindset with a collaborative approach to work * Ability to multitask and prioritize in a fast-paced environment