Job Description

Job Title:

Front Office Associate

Location:

Hansi, Haryana

Job Summary:

We are looking for a well-groomed and customer-focused

Front Office Associate

to manage reception duties and deliver a warm and efficient guest experience. The ideal candidate will be the first point of contact for guests and must have excellent communication and interpersonal skills.

Key Responsibilities:

Greet guests courteously upon arrival and assist with check-in/check-out procedures Handle guest queries, complaints, and requests promptly and professionally Maintain guest records, reservations, and billing accurately using PMS (Property Management System) Coordinate with housekeeping, F&B, and other departments for guest services Manage phone calls, emails, and bookings (walk-ins, calls, online portals) Ensure lobby/reception area is tidy and presentable at all times Follow company policies, SOPs, and safety procedures Handle payment transactions and issue invoices/receipts
Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

Day shift
Experience:

Front desk: 2 years (Required)
Language:

English (Preferred)
Work Location: In person