Job Description

PLATINUM RESIDENCY PRAHLAD NAGAR

We have required experience Front Desk associate for hotels....

Key Responsibilities:

Provide friendly and efficient customer service to guests remotely Handle check-ins, check-outs, reservations, and cancellations Respond to guest inquiries via video call, phone, email, and chat in a timely manner Coordinate with on-site staff to assist with guest needs or emergencies Ensure all guest records are accurate and confidential Troubleshoot common issues and escalate when necessary Promote hotel amenities, services, and upsell when appropriate
What We're Looking For:

Previous customer service or front desk experience (hospitality experience a plus) Excellent verbal and written communication skills Comfortable using hotel software systems (PMS), phone systems, and online communication tools Highly organized and able to multitask in a fast-paced environment Reliable internet connection and a quiet, distraction-free workspace Flexibility to work evenings, weekends, or holidays as needed A friendly, professional, and proactive attitude
Job Type: Full-time

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person