Job Description

Key responsibilities of a Front Office GSA:

Guest Welcome and Check-in:

Greet guests upon arrival, verify reservations, collect payment information, and assign rooms.

Check-out Procedures:

Process guest departures, settle bills, collect room keys, and handle any final requests.

Reservation Management:

Answer phone calls, take reservations, modify existing bookings, and confirm details.

Guest Information:

Provide information about hotel amenities, local attractions, dining options, and directions.

Cash Handling:

Accurately manage cash drawer, process credit card transactions, and balance accounts.

Guest Concerns:

Address guest complaints, resolve issues promptly, and escalate concerns to management when necessary.

Communication:

Maintain clear and professional communication with guests, colleagues, and other departments.

Administrative Tasks:

Maintain accurate records, update guest information in the system, and follow established procedures.
Required Skills:

Excellent customer service skills with a friendly and approachable demeanor Strong communication and interpersonal abilities Attention to detail and ability to multitask in a fast-paced environment Basic computer proficiency and knowledge of property management systems
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person