Job Description

We at Summit Hotels & Resorts are looking for a courteous, well-presented, and customer-focused

Front Office Associate

to join our team at our Darjeeling property. The ideal candidate should have prior front office experience in the hospitality industry and be committed to delivering excellent guest service.

Key Responsibilities:

Greet and welcome guests in a warm and professional manner Handle check-ins, check-outs, and room allocations Manage guest queries, requests, and complaints efficiently Maintain accurate guest records and billing details Coordinate with housekeeping and other departments for smooth operations Handle telephone calls, emails, and front desk communications Ensure adherence to hotel policies and service standards

Requirements:

1-2 years of experience in a similar front office role Good communication skills (English & Hindi preferred) Basic computer knowledge and familiarity with PMS Pleasant personality with a customer-service-oriented attitude Ability to work in shifts

Location:

Darjeeling

Eligibility:

Male & Female candidates

Job Type: Full-time

Pay: ₹8,000.00 - ₹14,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person