We are seeking a well-groomed, courteous, and efficient
Front Office Associate
who is experienced in using
IDS software
to manage front desk operations. The role involves handling guest check-ins/check-outs, reservations, and ensuring a smooth and pleasant stay experience for our guests. The ideal candidate will have hands-on experience in hotel front office tasks and a strong service-oriented mindset.
Key Responsibilities:
Greet and welcome guests promptly with warmth and professionalism
Perform check-in and check-out procedures using
IDS PMS
Manage room allocations, billing, and guest profiles accurately in the system
Handle reservations, walk-ins, and inquiries via phone, email, or in-person
Coordinate with housekeeping and other departments to ensure room readiness
Maintain accurate guest records, IDs, and billing information
Upsell resort amenities such as dining, events, or special packages
Respond to guest complaints, feedback, and special requests politely and efficiently
Maintain the front desk and lobby area in a presentable and organized manner
Assist in night audits or daily reporting as needed
Key Skills & Qualifications:
Graduate or diploma in Hotel Management (preferred)
1-2 years of experience in hotel/resort front office operations
Hands-on experience with IDS PMS is mandatory
Basic knowledge of Microsoft Office (Excel, Word, Outlook)
Strong communication skills in English, Hindi, and Bengali
Pleasant personality with a guest-first attitude
Ability to handle pressure, multitask, and maintain a professional demeanor
Job Type: Full-time
Pay: ?10,000.00 - ?15,000.00 per month
Benefits:
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Rotational shift
Supplemental Pay:
Commission pay
Performance bonus
Yearly bonus
Ability to commute/relocate:
Barddhaman, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Language:
English (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Required)
Overnight Shift (Required)
Work Location: In person