Job Description

In the

hotel industry

, the

Front Office

is the main point of contact between guests and the hotel. Its responsibilities focus on guest service, communication, and coordination. Here are the key

job responsibilities of the Front Office department

:

1. Guest Reception & Check-In

Welcoming guests politely and professionally Confirming reservations and guest details Assigning rooms and issuing room keys Explaining hotel facilities, services, and policies
2. Check-Out & Billing

Preparing and explaining guest bills Handling payments (cash, card, online, etc.) Resolving billing issues or discrepancies Thanking guests and requesting feedback
3. Reservations Management

Handling room reservations via phone, email, website, or walk-ins Updating reservation systems accurately Managing room availability and occupancy status Coordinating with sales and online booking platforms
4. Guest Services & Assistance

Responding to guest inquiries and requests Providing information about hotel services and local attractions Handling guest complaints professionally and efficiently Arranging transportation, wake-up calls, and special requests
5. Communication & Coordination

Coordinating with housekeeping about room status Communicating guest needs to other departments (food & beverage, maintenance, security) Maintaining clear internal communication logs
6. Cashiering & Record Keeping

Maintaining accurate financial records Handling cash floats and daily revenue reports Ensuring proper documentation and data entry
7. Safety & Security

Verifying guest identity and maintaining guest confidentiality Monitoring lobby activities Following emergency and safety procedures
8. Customer Relationship Management

Building positive guest relationships Handling VIP guests and loyalty program members Encouraging repeat business through excellent service
9. Administrative Duties

Maintaining guest records and profiles Preparing daily reports (occupancy, arrivals, departures) Managing front desk supplies and equipment
Common Front Office Positions

Front Desk Agent / Receptionist Front Office Supervisor Concierge Bell Desk Staff Front Office Manager
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person