We are looking for an experienced and dynamic Front Office Receptionist to manage the front desk operations of one of our hotels in Hyderabad. The successful candidate will be responsible for ensuring that all guests receive a warm welcome and excellent customer service during their stay. They will be the first point of contact for guests, and will be responsible for managing check-ins, check-outs, and payment collection.
Responsibilities:
Welcome guests as they arrive at the hotel and provide them with information about the hotel facilities and services.
Register guests and assign rooms, accommodating special requests whenever possible.
Manage and maintain guest records and room reservations in the hotel's computer system.
Manage payment transactions and ensure that all charges are accurately recorded and processed.
Provide guests with information on local attractions, transportation, and other services.
Handle guest complaints and resolve any issues that may arise.
Coordinate with other hotel departments to ensure that guests' needs are met during their stay.
Ensure that the front desk area is clean and well-maintained at all times.
Assist with other administrative duties as assigned.
Requirements:
Minimum of 2-3 years of experience in hotel management or front office reception role.
Excellent communication skills and a friendly, outgoing personality.
Ability to handle multiple tasks and prioritize work effectively.
Strong customer service skills and a commitment to providing excellent service to guests.
Proficient in computer systems, including hotel management software, Microsoft Office Suite, and email.
Decent and presentable.
Ability to work in shifts, including evenings, weekends, and holidays.
Fluency in English, Hindi and a local language.
Bachelor's degree in Hotel Management is preferred.
If you are a proactive, customer-focused individual with a passion for the hospitality industry, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and qualifications for this position.
Salary: ?18,000.00 - ?25,000.00 per month
Job timing:
Rotational shift
Education:
Bachelor's Degree in Hotel Management or related field (Preferred).
Experience:
Total work: 2 years (Preferred)
Hotel management: 2-4 years.
Work Location: In person
*Interested candidates may send their cv on What's app to +91 9553917558 no calls kindly send me the CV with Position applied.
Job Type: Full-time
Pay: From ?20,000.00 per month
Schedule:
Rotational shift
Experience:
Front desk: 1 year (Required)
Ability to Commute:
Madhapur, Hyderabad, Telangana (Required)
Work Location: In person