Job Description

Welcoming Guests with a smile and give a fond farewell to Guest while at checkout. Register Guests based on the assigned rooms plan. Accommodates special requests whenever possible. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any clients. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Knows room locations, types of rooms available, and room rates. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Responsible for room keys. Knows how to use front office equipment, printers, scanners. Collect ID card copies from clients. Reports any unusual occurrences or requests to Front Office Manager. Knows all safety and emergency procedures and accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Ensure an adequate stock of front office supplies is available for the day's/ shift operation. Replenish and make store request is required. Credit issues have to be reported to the Front Office Manager. Maintain log book for unusual events or incidents., Guest Complaints, Guest pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment. Handling Guests complaints and concerns in an efficient and timely manner. Coordinating and multi-tasking job duties in a busy environment. Providing excellent customer service as per Sitaram standards. Co-ordinate with housekeeping for clearing of rooms. Collect the Guest's feedback during the Guest's departure along with his likes and dislikes. Perform basic cashier activities as and when required.
Job Types: Full-time, Permanent

Pay: ?9,000.00 - ?12,000.00 per month

Benefits:

Commuter assistance Food provided Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Education:

Diploma (Preferred)
Language:

English (Preferred)
Work Location: In person