Job Description

the central point of contact, responsible for creating the first and last impression by managing guest check-ins/outs, handling reservations, answering phones, addressing queries/complaints, and coordinating with other departments like housekeeping to ensure a smooth, positive guest experience. This role requires strong communication, problem-solving, Key Responsibilities

Guest Services:

Greeting guests, processing check-ins/outs, assigning rooms, issuing keys, handling payments.

Communication Hub:

Answering calls, managing internal phone systems, relaying messages, providing hotel/local info.

Reservations:

Managing bookings and maintaining guest records.

Coordination:

Liaising with housekeeping, accounts, and other departments.

Administrative Tasks:

Data entry, filing, preparing reports, managing office supplies.

Problem Solving:

Addressing guest complaints and requests promptly.
Essential Skills

Excellent communication (verbal & written). Strong customer service focus. Attention to detail. Proficiency with office software and equipment. Ability to multitask and work under pressure.
Role SignificanceThe Front Office Assistant is vital as the "nerve center" of the hotel, directly impacting guest satisfaction and the hotel's reputation through efficient and welcoming service.

Job Type: Full-time

Pay: ?8,830.50 - ?20,285.55 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: On the road