Job Description

JOB DESCRIPTION - FRONT OFFICE ASSISTANT (Preferred Female)

Position Title:

Front Office Assistant (Hospitality Industry)

Department:

Front Office

Job Summary:

The Front Office Assistant is responsible for providing excellent guest service, handling check-in and check-out procedures, managing guest inquiries, and ensuring smooth front desk operations. The role requires strong communication skills, a pleasant personality, and the ability to handle guest complaints professionally.

Key Responsibilities:Guest Services

Welcome guests warmly upon arrival. Handle check-in and check-out procedures efficiently. Provide information about hotel facilities, services, and local attractions. Assist guests with any queries or special requests. Maintain visitor records and ensure guest satisfaction.

Front Desk Operations

Manage reservations and room allocations. Answer phone calls, emails, and messages professionally. Coordinate with housekeeping for room status updates. Maintain proper records, registers, and reports. Handle billing, payments, and prepare invoices.

Customer Handling

Address guest complaints politely and escalate when needed. Provide quick solutions to guest issues. Ensure a high level of hospitality and service standards.

Administration

Maintain front desk cleanliness and ensure all materials are available. Coordinate with other departments (F&B, Housekeeping, Security, Maintenance).

Skills & Qualifications:

Minimum +2 or Graduate (Hotel Management preferred). Good communication skills in English, Hindi, and local language. Basic computer knowledge (MS Office) Pleasant personality, customer-oriented, and confident. Ability to multitask and work under pressure.

Experience:

Freshers can apply. Experience in hospitality or customer service is an advantage.

Benefits:

Rotational shifts (morning/evening/night). Food provided Accommodation High guest interaction role.
You Can also drop your cv: hr@jasgroup.in

Job Type: Full-time

Pay: From ?8,000.00 per month

Benefits:

Flexible schedule Food provided
Work Location: In person