We are looking for a dedicated and friendly Front Office Receptionist/Associate to join our team at our Cochin hotel. As the first point of contact for our guests, you will play a pivotal role in ensuring a seamless and professional experience. Your commitment to excellent guest service, along with your ability to manage the front office operations efficiently, will contribute to the success of our hotel.
Responsibilities:
- Welcome and check-in guests with a warm, professional, and friendly demeanor, ensuring a positive first impression.
- Address guest inquiries, requests, and concerns in a courteous and prompt manner.
- Provide guests with detailed information about hotel services, amenities, and local attractions.
- Coordinate with other hotel departments to fulfill guest needs and requests in a timely manner.
- Manage reservations, cancellations, and room assignments efficiently.
- Answer and forward phone calls, ensuring that guest needs are addressed promptly.
- Handle C-FORM data entry and ensure all necessary documentation is completed accurately.
- Assist with sorting mail and handling basic inquiries.
- Process payments, handle cash transactions, and maintain accurate financial records.
- Maintain an organized, clean, and welcoming front desk area.
- Utilize hotel management software to check guests in and out, and update guest information.
Requirements:
- Bachelor's Degree/Diploma in Hospitality, Aviation, or a related field.
- 1 year of experience in front office operations and guest services.
- Strong communication, customer service, and problem-solving skills.
- Ability to thrive under pressure while meeting targets and deadlines.
- Familiarity with hotel management software and Microsoft Office.
- Strong team-building skills and a high degree of integrity and ethics.
Job Type: Permanent
Pay: ₹10,000.00 - ₹17,000.00 per month
Ability to commute/relocate:
Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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