Ace Hospitality Pvt. Ltd. is a fast-growing hospitality company based in Pondicherry, managing boutique hostels that combine comfort, culture, and community. We're looking for a dynamic and professional Front Office Executive (Female) to join our team and deliver an exceptional guest experience at our upcoming property.
Key Responsibilities
Welcome guests warmly and ensure smooth check-in and check-out processes
Handle guest inquiries, bookings, and reservations (walk-in, phone, and online)
Maintain front desk records and coordinate with housekeeping and operations teams
Manage cash and billing transactions accurately
Provide local information and assist guests with travel or activity recommendations
Ensure guest satisfaction by resolving complaints promptly and professionally
Maintain a neat and professional front office environment
Requirements
Female candidates only
Minimum 1 year of experience in front office, receptionist, or guest relations role (hospitality preferred), freshers from Hospitality and Hotel Management are welcome to apply
Pleasant personality, good communication skills (English; Tamil/Hindi/French a plus)
Proficient in MS Office; hotel booking software (Ezee Absolute) a plus
Well-groomed, confident, and service-oriented
Flexible with shifts and weekends
Benefits
Competitive salary (based on experience)
Accommodation and meals will be provided if required
Professional growth opportunities within a rapidly expanding hospitality group