Job Description

Front Office Associate -

Position Overview:

A Front Office Associate is responsible for managing the front desk and reception area, greeting and assisting visitors, handling inquiries, and coordinating communication between departments. The role requires professionalism, strong communication skills, and a customer-focused attitude.

Key Responsibilities:

Greet and welcome guests or clients in a professional and friendly manner. Answer phone calls, emails, and messages; route them to the appropriate departments. Manage check-in and check-out processes (especially in hotels or service industries). Maintain visitor logs and ensure security procedures are followed. Handle customer inquiries, complaints, and feedback effectively. Schedule appointments and maintain records or databases. Coordinate with housekeeping, maintenance, or other departments as needed. Perform basic administrative tasks such as filing, photocopying, and data entry.

Skills and Qualities:

Excellent communication and interpersonal skills Strong organizational and multitasking abilities Customer service orientation Proficiency in MS Office and front desk software (e.g., PMS in hotels) Professional appearance and demeanor Attention to detail and problem-solving skills

Educational Qualification:

Minimum: High school diploma or equivalent

Preferred: Degree or diploma in Hospitality, Business Administration, or related field

Job Type: Full-time

Pay: ₹11,000.00 - ₹13,000.00 per month

Work Location: In person