Job Description

- Front Desk Executive (Hospitality)

Locations:

Garden City - Opp. VISM College, Gwalior Nature Park - Behind New Collectorate Building, Gwalior Regal Garden - New City Center, Sirol

Position Overview:

We are seeking a

Front Desk Executive (Hospitality)

to be the first point of contact for visitors at our

Experience Galleries

. The role involves welcoming guests with warmth, ensuring seamless hospitality, and creating a memorable first impression aligned with our brand values. Candidates from the

hospitality sector

are preferred for their customer service orientation, professionalism, and ability to handle guest experiences gracefully.

Key Responsibilities:

Greet and welcome guests at the Experience Gallery with courtesy and professionalism. Manage guest check-ins/check-outs and maintain a record of walk-ins and appointments. Coordinate hospitality arrangements - refreshments, seating, ambience, and overall guest comfort. Assist guests in understanding the project showcase, direct them to sales representatives, and ensure smooth handovers. Maintain lobby discipline, cleanliness, and a professional environment at all times. Handle inbound calls, visitor queries, and scheduling of appointments when required. Work closely with the Sales & CRM team to ensure superior customer experience. Uphold brand standards of service, presentation, and guest relations.

Qualifications & Skills:

Graduate / Diploma in Hospitality Management, Hotel Management, or related field.

2-4 years of prior experience in hospitality, front desk, or guest relations.

Excellent communication skills in English & Hindi. Strong interpersonal and customer service orientation. Well-groomed, polite, and presentable personality. Ability to handle multiple guests and tasks simultaneously with patience and poise
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person