Job Description

We are looking for an

energetic, passionate, and customer-focused Front Office Assistant

to manage

calls and social media enquiries

, and actively convert them into

sales

. This role plays a

key revenue-driving function

, not just front-desk support.

The ideal candidate should be

confident in communication, skilled in handling customer enquiries

, and

passionate about sales

through digital and telephonic interactions.

Key Responsibilities

Handle inbound and outbound customer calls professionally Manage customer enquiries received via WhatsApp, Instagram, Facebook, and other social media platforms Convert enquiries and calls into confirmed sales through persuasive communication Respond promptly to messages, comments, and DMs with accurate product details Share product information such as pricing, specifications, customization options, and delivery timelines Coordinate with internal teams for order confirmation, dispatch, and customer follow-ups Maintain proper records of enquiries, orders, and customer details Build strong customer relationships and ensure high satisfaction levels Provide feedback on customer preferences, FAQs, and market trends

Essential Requirements

Female

candidates preferred Excellent communication skills Multilingual ability is a must (English + Malayalam mandatory; Hindi/Tamil is an advantage) Strong sales orientation with the ability to convince and close customers Comfortable using social media platforms and WhatsApp Business Energetic, confident, and target-driven attitude Customer-friendly and solution-oriented mindset
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Paid sick time Paid time off
Education:

Bachelor's (Preferred)
Language:

Hindi (Required) English (Required)
Location:

Kozhikode, Kerala (Required)
Work Location: In person