Job Description

Front Office

Key Responsibilities

1. Managing Phone Calls

Answer incoming calls promptly and professionally.

(Take down the Name, place, Purpose, contact details, phone number and WhatsApp)

Transfer calls to the appropriate departments or individuals.

Take and relay messages accurately.

2. Handling Appointments and Schedules

Book, confirm, or reschedule appointments.

(Schedule meeting and send meeting links to the required parties)

Maintain calendars and meeting schedules.

Notify relevant staff of upcoming meetings or guests.

(Sent reminders to required parties 10-15 minutes before the meeting starts)

3. Visitor Management

Maintain visitor logs or registration systems.

Issue visitor badges or passes.

Ensure security protocols are followed.

4. Clerical and Administrative Support

Coordinating with IT team regarding Asset/ Resource allocation to calling team/ counselor

Handle incoming and outgoing mail or packages.

Perform basic data entry and filing tasks.

Manage office supplies and stationery inventory.

Maintaining the petty cash/ requesting funds from accounts

5. Maintaining the Reception Area

Keep the front desk and lobby area clean, organized, and welcoming.

Display brochures, magazines, or information materials appropriately.

6. Customer Service and Problem Solving

Emails/queries of old students to Administrator

Address inquiries, complaints, or requests promptly and courteously.

Escalate issues to appropriate personnel if needed.

7. Communication Liaison

Act as a bridge between clients/visitors and internal staff.

Communicate important information to departments clearly.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person