Job Description

Absolutely,

Job Tiitle : front Office Assistant

Location:

Seagate Hotel Bar, Edappally

Salary:

?15,000 - ?17,000 per month

Experience Required:

Minimum 4 years in front office or customer service roles

Age Limit:

Below 40 years

Job Summary:

Seagate Hotel Bar is seeking a courteous and professional Front Office Assistant to serve as the first point of contact for our guests. The ideal candidate will bring a warm, welcoming presence and uphold the highest standards of hospitality, similar to that of an upscale UK hotel reception. This role is central to delivering an exceptional guest experience and maintaining smooth front office operations.

Key Responsibilities:

Greet guests warmly and assist with check-in and check-out procedures Manage room and table bookings efficiently, both online and offline Handle guest inquiries, reservations, and follow-ups with a customer-first attitude Maintain a neat, organized, and professional reception area Coordinate with housekeeping and service teams to ensure guest satisfaction Manage phone calls, emails, and guest messages with promptness and courtesy Process billing and handle basic cash and POS transactions accurately Keep records of guest preferences and feedback for continuous improvement Support administrative duties as assigned by management

Requirements:

Minimum 4 years of experience in a similar role within the hospitality industry Excellent communication skills in English and Malayalam (Hindi is a plus) Pleasant personality with a professional demeanor and strong interpersonal skills Proficient in booking software, MS Office, and basic accounting systems Ability to work flexible hours, including weekends and holidays Age below 40 years

Ideal Candidate:

Someone who understands the importance of first impressions and guest satisfaction, with a passion for hospitality and a drive to create a welcoming atmosphere akin to premium international standards.

Job Type: Full-time

Pay: ?15,000.00 - ?17,000.00 per month

Benefits:

Food provided
Schedule:

Night shift Rotational shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Reception operations: 4 years (Preferred)
Work Location: In person

Application Deadline: 30/05/2025