Job Description

Job Title:

Front Office Assistant

Location:

Paramount Riverfront Resort & Spa, Karjat

Department:

Front Office / Guest Relations

Reports to:

Front Office Manager

Job Summary:

We are looking for a friendly, well-spoken, and customer-focused

Front Office Assistant

to join our team. As the first point of contact for our guests, you will play a key role in ensuring an exceptional guest experience from check-in to check-out.

Key Responsibilities:

Greet guests warmly and professionally upon arrival Handle check-in and check-out procedures efficiently Manage room bookings, cancellations, and updates using hotel management software Respond promptly to guest inquiries, requests, and complaints Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction Maintain front desk security and proper handling of guest data Process payments and maintain accurate billing records Ensure lobby and reception areas are tidy and presentable

Qualifications & Requirements:

HSC / Diploma / Degree in Hotel Management or a related field Minimum 1 year of experience in front office or customer service (Freshers with strong communication skills may also apply) Proficient in English, Hindi, and Marathi (preferred) Good computer skills; experience with PMS software is a plus Polite, confident, and customer-oriented attitude Willingness to work flexible hours, including weekends and holidays
Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

Provident Fund
Work Location: In person