Job Description

Providing exceptional customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This role ensures a smooth and efficient front office operation, delivering a personalized experience in line with the boutique hotel's unique atmosphere.

MALE CANDIDATES PREFERRED

Key ResponsibilitiesGuest Services

Greet and welcome guests warmly upon arrival. Assist with the check-in and check-out process, ensuring accuracy and efficiency. Provide information about the hotel, local attractions, dining options, and transportation. Address guest complaints or concerns promptly and professionally, escalating to management as needed.

Reservations and Communication

Manage room bookings, cancellations, and amendments in the hotel reservation system. Respond to phone calls and emails with professionalism and in a timely manner. Maintain clear communication with housekeeping and maintenance teams regarding room status.

Administrative Tasks

Process payments, issue receipts, and manage guest accounts. Reconcile daily financial transactions and prepare shift reports. Maintain an organized and clean front desk area.

Other Duties

Support other departments when required, ensuring a seamless guest experience. Adhere to hotel policies, procedures, and safety guidelines. Assist in promoting hotel services and upselling amenities.
Interested candidates please connect to 98446 22754

Skills and Qualifications

Education

: High school diploma or equivalent; degree in hospitality management is a plus.

Experience

: Prior experience in front office, reception, or customer service roles preferred.

Skills

: Strong interpersonal and communication skills. Proficiency in hotel reservation software and MS Office. Problem-solving and conflict-resolution abilities. Attention to detail and ability to multitask under pressure.

Language

: Proficiency in Kannada, English & Hindi ; additional languages are a bonus.
Job Type: Full-time

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

total work: 1 year (Preferred) Front desk: 1 year (Preferred)
Work Location: In person