Job Description

Job Summary:

We are looking for a

Front Office Assistant

to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a welcoming personality, and the ability to handle front desk operations efficiently. You will play a key role in ensuring smooth guest experiences and supporting overall front office functions.

Key Responsibilities:

Welcome and assist guests with check-in, check-out, and inquiries. Handle phone calls, reservations, and emails in a professional manner. Coordinate with housekeeping and other departments to meet guest needs. Maintain guest records and update information accurately. Process payments, generate bills, and handle cash/credit transactions. Ensure the reception area is neat, organized, and presentable. Address guest complaints and escalate issues when necessary. Support administrative tasks as assigned by the Front Office Manager.

Requirements:

Graduate in Hotel Management or related field preferred. Prior experience in front office/reception is an advantage (freshers may also apply). Strong communication and interpersonal skills. Basic computer knowledge and familiarity with hotel management software. Professional appearance and customer-focused attitude. Flexibility to work in shifts, including weekends and holidays.
Job Types: Full-time, Permanent

Work Location: In person