Job Description

The front office is the public-facing part of a business, interacting directly with customers or visitors. It acts as the first point of contact and plays a crucial role in shaping customer perception and experience. Responsibilities include greeting guests, answering inquiries, directing visitors, handling phone calls, managing the reception area, and performing various administrative tasks. Key Roles and Responsibilities:

First Point of Contact:

The front office staff, such as receptionists or front desk officers, are often the initial point of contact for customers, both in person and over the phone.

Customer Service:

They are responsible for providing excellent customer service, ensuring a positive and welcoming experience.

Administrative Tasks:

Front office staff handle a variety of administrative duties, including answering phones, managing correspondence, scheduling appointments, and maintaining records.

Information Management:

They provide information about the company, its products, and services, as well as directing customers to the appropriate personnel or departments.

Security and Safety:

In some settings, front office staff may also be responsible for monitoring visitor access and ensuring the security of the front office area.

Supporting Other Departments:

Front office staff may assist other departments with tasks like data entry, filing, and other clerical duties.
Examples of Front Office Roles:

Receptionist:

Greets visitors, answers phones, and handles administrative tasks.

Front Desk Officer:

Similar to a receptionist but may have additional responsibilities related to customer service and security.

Front Office Executive:

Oversees the front office operations, manages staff, and ensures smooth workflow.

Front Desk Representative:

A customer service-focused role, often responsible for answering inquiries, resolving issues, and providing information.
In essence, the front office is the face of the company, and its staff are crucial in creating a positive first impression and maintaining a welcoming environment for customers and visitors.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:

above : 1 year (Preferred)
Language:

Kannada , hindi , tamil , english (Preferred)
Location:

JP Nagar, Bengaluru, Karnataka (Preferred)
Shift availability:

Day Shift (Preferred)
Work Location: In person