Job Description

Key Responsibilities:

Guest Assistance:

Welcoming guests, assisting with check-in and check-out procedures, verifying reservations, collecting payments, and issuing room keys.

Information Provision:

Providing information about hotel amenities, local attractions, and services.

Communication:

Handling phone calls, messages, and emails, and responding to guest inquiries and concerns.

Administrative Tasks:

Maintaining accurate records of guest information, room status, and reservations.

Coordination:

Coordinating with other departments, such as housekeeping, to address guest needs.

Problem Solving:

Responding to guest feedback and resolving issues in a timely and satisfactory manner.

Maintaining a positive guest experience:

Creating a positive first impression and ensuring a memorable stay for guests.
Skills Required:

Excellent Communication Skills:

Ability to communicate clearly and effectively with guests and colleagues.

Interpersonal Skills:

Ability to build rapport with guests and handle difficult situations professionally.

Attention to Detail:

Ability to accurately record information and maintain organized records.

Customer Service Skills:

Ability to provide excellent customer service and resolve issues effectively.

Problem-Solving Skills:

Ability to identify and resolve guest issues in a timely and efficient manner.

Computer Skills:

Proficiency in using computer systems for reservations, check-in/check-out, and other administrative tasks.
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person