To provide a warm welcome to guests, handle check-ins and check-outs efficiently, manage reservations, respond to guest inquiries, and ensure excellent customer service for a pleasant stay experience.
Key Responsibilities:
Greet guests with a friendly and professional attitude upon arrival.
Handle guest check-in, check-out, and payment procedures.
Manage reservations (phone, email, and online bookings).
Provide information about hotel facilities, local attractions, and travel directions.
Answer phone calls promptly and transfer to appropriate departments.
Address guest complaints or requests politely and effectively, escalating when necessary.
Maintain guest records, update occupancy status, and prepare daily reports.
Coordinate with housekeeping, maintenance, and other departments for smooth operations.
Ensure lobby/reception area is neat, welcoming, and presentable.
Uphold hotel policies, safety, and security standards.
Skills & Qualifications:
Graduate / Diploma in Hotel Management or related field (preferred).
Previous experience as receptionist/front office staff (advantageous).
Excellent communication and interpersonal skills.
Proficiency in MS Office and hotel management software (PMS).
Strong organizational and multitasking abilities.
Pleasant personality, well-groomed, and customer-service oriented.
Ability to remain calm under pressure and handle difficult situations tactfully.
Work Conditions:
Rotational shifts including weekends and holidays.
Standing/walking for long periods at the reception desk.
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?20,000.00 per month
Work Location: In person
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