Job Description

Basic Details

Gender:

Male / Female

Position:

Front Office Executive

Department:

Front Office / Guest Relations

Reporting to:

Front Office Manager / Operations Manager

Key Responsibilities

Greeting guests warmly and professionally at the reception desk. Handling check-ins, check-outs, and guest registrations efficiently. Managing incoming calls, emails, and guest inquiries. Maintaining records of reservations, room allocations, and guest profiles. Coordinating with housekeeping, reservations, and other departments for smooth operations. Assisting in resolving guest complaints politely and effectively. Ensuring reception area is tidy, presentable, and well-organized. Monitoring guest movements to ensure security and confidentiality.

Skills & Competencies

Good communication and interpersonal skills. Polite, courteous, and customer service-oriented. Basic knowledge of

front office operations

(check-in, check-out, reservations). Ability to multitask and handle pressure during busy hours. Proficiency in handling phone calls, emails, and documentation. Basic computer knowledge (MS Office / hotel software preferred).

Languages

English

(mandatory)

Hindi

(mandatory) Knowledge of additional regional/local languages will be an advantage.

Qualifications

Minimum 12th Pass / Graduate (preferred in Hospitality or related field). Previous front office or customer service experience desirable.

Personal Attributes

Presentable and well-groomed appearance. Professional attitude and positive approach. Punctual, reliable, and responsible. Strong problem-solving and decision-making ability.
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person