Job Description

Designation: Front Office Assistant (Female)

Key Responsibilities

Front Office & Reception Management

Manage incoming calls, visitor handling, and front-desk coordination.

Maintain a professional and welcoming environment for clients and walk-ins.

Manage appointment scheduling and daily office coordination.

Lead Management (Inbound & Outbound)

Handle inbound inquiries received through calls, WhatsApp, email, website, and social platforms.

Make outbound follow-up calls to potential leads and maintain consistent communication.

Ensure timely response, lead nurturing, and follow-ups until closure or handover.

CRM & Database Handling

Update and maintain CRM records for leads, prospects, and clients.

Track lead status, follow-up dates, and conversation history.

Ensure accurate documentation of all interactions for reporting.

Coordination & Support

Coordinate between sales, design, and operations teams for lead allocation and updates.

Share daily lead reports and follow-up summaries with management.

Assist in preparing quotations, client communication, and basic documentation.

Customer Relationship Management

Maintain strong client relationships through prompt communication and professional etiquette.

Resolve customer queries or complaints and escalate issues when needed.

Support retention efforts by ensuring a positive customer experience.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Work Location: In person