An international luxury hospitality company is looking for FOA to be part of their team. Female candidate preferred
Purpose of the position/
As a Front Desk Associate, you will be the first point of contact for guests, helping, checking them in, and ensuring a positive experience.
Key Responsibilities
Greeting and welcoming guests or visitors.
Respond to inquiries and provide information.
Handle check-in and check-out procedures.
Processed payments.
Manage reservations.
Maintaining guest records.
Handling mail and packages.
Answering phones and taking messages.
Scheduling meetings and appointments.
Troubleshooting guest issues.
Performing basic office tasks such as copying, scanning, and filing.
Promoting the business and its services.
Maintaining a clean and presentable work environment
Resolving conflicts and complaints.
Attributes of the position / Scope
Positive Attitude: A friendly and approachable demeanor to create a positive first impression for guests.
Excellent Communication Skills: Clear and articulate verbal and non-verbal communication to effectively interact with guests and colleagues.
Customer Service Focus: Prioritizing guest satisfaction and going the extra mile to address their needs.
Attention to Detail: Accuracy in recording information, following procedures, and ensuring guest details are correct.
Multitasking Ability: Handling multiple tasks simultaneously, like phone calls, check-ins, and guest inquiries.
Adaptability: Flexibility to handle changing situations and guest requests calmly.
Professionalism: Always maintaining a neat appearance and appropriate conduct.
Problem-Solving Skills: Identifying and resolving guest issues efficiently.
Teamwork: Collaborating effectively with other departments to ensure smooth guest experience.
Flexibility: Be able to work on shifts
Personal Profile
Qualifications
Bachelor's degree in marketing, Business Administration, or a related field