Job Description

Job Summary:

The Front Office Assistant plays a key role in providing exceptional service to guests by handling the day-to-day administrative tasks within the resort's front office. This position ensures guests have a seamless check-in and check-out experience, answers inquiries, and supports the Front Office team to maintain smooth operations. The ideal candidate will have strong communication skills, a friendly demeanor, and a passion for delivering outstanding guest service.

Key Responsibilities:

Guest Interaction

: Greet guests warmly upon arrival, assist with check-in and check-out processes, and ensure all guest inquiries are addressed promptly and professionally.

Reservation Management

: Assist with guest reservations, confirming bookings, updating records, and managing cancellations or modifications.

Administrative Support

: Answer phone calls, respond to emails, and assist with administrative tasks such as data entry, filing, and preparing reports.

Guest Services

: Provide information on resort amenities, local attractions, dining options, and services, ensuring all guest needs are met efficiently.

Billing and Payments

: Process guest payments, including cash, credit cards, and room charges. Handle billing inquiries and ensure accuracy in charges.

Concierge Support

: Coordinate guest requests for transportation, special accommodations, restaurant reservations, and other special needs.

Problem Solving

: Handle guest complaints and issues in a professional and timely manner, ensuring guest satisfaction and resort policies are followed.

Coordination with Other Departments

: Communicate effectively with housekeeping, maintenance, and other departments to ensure the smooth operation of daily activities.

Maintain Front Desk Appearance

: Keep the front desk area clean, organized, and well-stocked with necessary supplies.

Qualifications:

Experience

: Prior experience in a hospitality, customer service, or administrative role is preferred, but not required.

Education

: High school diploma or equivalent required; a college degree in Hospitality Management or related field is a plus.

Skills

:

Strong verbal and written communication skills. Proficient in using reservation systems, office software, and basic office equipment. Ability to multitask and remain calm in a fast-paced environment. Excellent interpersonal skills and a customer-focused attitude. Problem-solving and conflict resolution abilities.

Physical Requirements:

Ability to stand for extended periods of time. Occasional lifting and carrying of light items (up to 25 lbs). Comfortable working in a busy, fast-paced environment.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15.00 - ₹18,000.00 per month

Benefits:

Food provided
Work Location: In person