Job Description

Posting Title: Front End Executive
Location : Surat
Industry: Education
Work Experience: Fresher (0-2 Years)
Salary: ?30,000 per month
Required Skills: Communication, Admission Process
Summary:
We are seeking a motivated and detail-oriented Front End Executive to join our dynamic education institution's admissions team. This role is critical in shaping the first point of contact for prospective students and their families, ensuring a seamless and positive experience from inquiry to enrollment. As a Front End Executive, you will play a pivotal role in driving student acquisition by managing the initial stages of the admission process, providing accurate information, and maintaining clear, professional communication. The ideal candidate will be passionate about education, possess strong interpersonal skills, and thrive in a fast-paced, customer-focused environment. This position offers a valuable opportunity for freshers to build a career in educational services while contributing to the institution's growth and reputation.
Responsibilities:

• Serve as the primary point of contact for prospective students and parents through phone, email, and in-person inquiries.

• Provide clear, accurate, and timely information about academic programs, admission requirements, and enrollment procedures.

• Guide applicants through the entire admission process, including document collection, form completion, and follow-up.

• Maintain up-to-date records of inquiries and applications in the institution's CRM or student management system.

• Coordinate with internal teams (academic, finance, and administrative) to ensure smooth processing of admission applications.

• Conduct preliminary assessments and eligibility checks for applicants based on institutional criteria.

• Promote institutional programs through proactive outreach and engagement initiatives.

• Handle sensitive information with confidentiality and professionalism at all times.

• Contribute to improving the admission experience through feedback collection and process suggestions.

Requirements

• Bachelor's degree in Education, Business Administration, or a related field (preferred but not mandatory for freshers).

• Strong communication skills, both verbal and written, with the ability to engage with diverse audiences.

• Proficiency in basic computer applications (MS Office, email, CRM tools).

• Familiarity with the education sector and the admission process is a plus.

• Ability to multitask, manage time efficiently, and work under pressure.

• Customer service orientation with empathy, patience, and a proactive attitude.

• Willingness to learn and grow within the education ecosystem.

• Must be available to work flexible hours, including evenings and weekends during peak admission periods.

Skills Required