Job Description

Job Opening: Front Desk & Billing Executive

Location:

Sovabazar, Kolkata (Full-Time, In-Person)

Organization:

Institute of NeuroDevelopment (IND)

About IND

The

Institute of NeuroDevelopment (IND)

is a leading center focused on transforming the lives of neurodivergent children--especially those with Autism, ADHD, and developmental delays--by supporting their families through structured, parent-led, and play-based learning interventions. IND is a purpose-driven, child-centered ecosystem, and every team member contributes to building clarity, capability, and confidence in the families we serve.

Role Overview

We are looking for a

Front Desk & Billing Executive

who will serve as the

first point of contact

for visiting families while also handling basic billing and calendar coordination responsibilities. This role requires someone who is

soft-spoken, warm, organized

, and capable of managing

both front-facing communication and backend support

with accuracy.

This is an excellent opportunity for someone who wants to grow in a meaningful healthcare or child development setting while being part of a values-driven, fast-scaling organization.

Key Responsibilities (KRA)

1.

Reception & Family Interface

Greet all visitors and parents with calm, respectful, and professional demeanor Manage check-ins, walk-ins, and visitor entries in a smooth and orderly way Assist families in understanding session flow, waiting periods, and follow-ups
2.

Billing & Accounts Handling

Generate and manage

invoices, receipts, and payment records

Maintain

Tally entries

for service billing, petty cash, and basic ledger tasks Ensure timely updates and coordination with the accounts team
3.

Calendar & Session Scheduling

Coordinate daily and weekly

appointment calendars

for therapists, psychologists, and coaches Send reminders and update parents on any changes in schedules Manage last-minute adjustments and cancellations with grace and clarity
4.

Communication & Documentation

Handle phone calls, inquiries, and internal routing with courtesy Maintain front office documentation, registers, and parent communication logs Support documentation tasks such as printing, filing, and data entry as required
5.

Operational Support

Keep reception area clean, organized, and welcoming Assist with small logistics and coordination during internal meetings or family sessions Alert the admin or operations team of any issues or support needs

Who This Role Is Ideal For

1-3 years of experience in

front office, accounts support, or client-facing coordination roles

Familiarity with

Tally software and basic billing procedures

is essential Fluent in

Bengali, Hindi, and English

Soft-spoken, attentive, organized

, and emotionally grounded Experience in

healthcare, wellness, therapy centers, or hospitality

is preferred but not mandatory Basic proficiency in

email handling, Google Calendar, MS Office, or equivalent tools

Growth & Opportunities at IND

Opportunities to evolve into roles such as

Admin Officer

,

Client Relationship Coordinator

, or

Billing Manager

Exposure to a

progressive neurodevelopmental environment

with hands-on learning Work in a

collaborative, respectful, and impact-oriented team

Be part of an organization that is scaling across India and beyond, with meaningful long-term prospects

Job Details

Type:

Full-Time (Offline)

Location:

Sovabazar, Kolkata

Work Days:

6 days/week

Compensation:

Based on experience and skillset (includes performance-linked growth)
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Application Question(s):

Current CTC. Expected CTC.
Experience:

Tally: 1 year (Required) working with computers: 1 year (Required) healthcare or hospitality (hotels): 1 year (Preferred) front desk or customer dealing: 1 year (Required)
Language:

Bengali (Preferred)
Work Location: In person