is a leading center focused on transforming the lives of neurodivergent children--especially those with Autism, ADHD, and developmental delays--by supporting their families through structured, parent-led, and play-based learning interventions. IND is a purpose-driven, child-centered ecosystem, and every team member contributes to building clarity, capability, and confidence in the families we serve.
Role Overview
We are looking for a
Front Desk & Billing Executive
who will serve as the
first point of contact
for visiting families while also handling basic billing and calendar coordination responsibilities. This role requires someone who is
soft-spoken, warm, organized
, and capable of managing
both front-facing communication and backend support
with accuracy.
This is an excellent opportunity for someone who wants to grow in a meaningful healthcare or child development setting while being part of a values-driven, fast-scaling organization.
Key Responsibilities (KRA)
1.
Reception & Family Interface
Greet all visitors and parents with calm, respectful, and professional demeanor
Manage check-ins, walk-ins, and visitor entries in a smooth and orderly way
Assist families in understanding session flow, waiting periods, and follow-ups
2.
Billing & Accounts Handling
Generate and manage
invoices, receipts, and payment records
Maintain
Tally entries
for service billing, petty cash, and basic ledger tasks
Ensure timely updates and coordination with the accounts team
3.
Calendar & Session Scheduling
Coordinate daily and weekly
appointment calendars
for therapists, psychologists, and coaches
Send reminders and update parents on any changes in schedules
Manage last-minute adjustments and cancellations with grace and clarity
4.
Communication & Documentation
Handle phone calls, inquiries, and internal routing with courtesy
Maintain front office documentation, registers, and parent communication logs
Support documentation tasks such as printing, filing, and data entry as required
5.
Operational Support
Keep reception area clean, organized, and welcoming
Assist with small logistics and coordination during internal meetings or family sessions
Alert the admin or operations team of any issues or support needs
Who This Role Is Ideal For
1-3 years of experience in
front office, accounts support, or client-facing coordination roles
Familiarity with
Tally software and basic billing procedures
is essential
Fluent in
Bengali, Hindi, and English
Soft-spoken, attentive, organized
, and emotionally grounded
Experience in
healthcare, wellness, therapy centers, or hospitality
is preferred but not mandatory
Basic proficiency in
email handling, Google Calendar, MS Office, or equivalent tools
Growth & Opportunities at IND
Opportunities to evolve into roles such as
Admin Officer
,
Client Relationship Coordinator
, or
Billing Manager
Exposure to a
progressive neurodevelopmental environment
with hands-on learning
Work in a
collaborative, respectful, and impact-oriented team
Be part of an organization that is scaling across India and beyond, with meaningful long-term prospects
Job Details
Type:
Full-Time (Offline)
Location:
Sovabazar, Kolkata
Work Days:
6 days/week
Compensation:
Based on experience and skillset (includes performance-linked growth)
Job Types: Full-time, Permanent
Tally: 1 year (Required)
working with computers: 1 year (Required)
healthcare or hospitality (hotels): 1 year (Preferred)
front desk or customer dealing: 1 year (Required)
Language:
Bengali (Preferred)
Work Location: In person
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