Job Description

Job Title:

Front Office Supervisor / Front Desk Supervisor - Hotel & Resort

Location:

Siliguri, West Bengal

Company:

Flurys (Hospitality Division)

Flurys is looking for an experienced and customer-focused

Front Office Supervisor

to join our hospitality team. The ideal candidate will be responsible for supervising front office operations, ensuring excellent guest service, and coordinating with internal departments to deliver a seamless guest experience.

Key Responsibilities

Supervise daily front office operations including reception, check-in, and check-out Ensure high standards of guest service and handle guest queries, complaints, and feedback professionally Coordinate with housekeeping, F&B, and maintenance teams for smooth room allocation and guest satisfaction Maintain accurate records, reservations, billing, and cash handling Train, guide, and supervise front office staff and duty rosters Ensure compliance with hotel SOPs, grooming standards, and safety policies Prepare daily reports and update management on occupancy and operations

Requirements

Minimum

4-6 years of experience

in Front Office operations in a hotel/resort Prior experience as

Front Office Supervisor / Front Office In-Charge

preferred Good communication skills in English, Hindi, and Bengali (preferred) Strong leadership, problem-solving, and guest-handling skills Knowledge of PMS software and front office procedures Willingness to work in shifts and relocate to Lataguri

Salary & Benefits

Salary:

?20,000 - ?25,000 per month (Negotiable based on experience) Accommodation and food provided Opportunity to work with a reputed hospitality brand like

Flurys

Growth and career advancement opportunities
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Life insurance Provident Fund
Work Location: In person