Greet patients/visitors and handle inquiries.
Oversee OPD/IPD registration, admission, and discharge process.
Ensure smooth check-in and check-out procedures.
Team Supervision
Supervise receptionists/front office executives.
Assign duties and manage shift schedules.
Train staff in communication, etiquette, and patient handling.
Communication & Coordination
Act as a link between patients, doctors, and departments.
Handle patient complaints or escalate to management.
Ensure timely information flow to all concerned departments.
Administration & Records
Maintain accurate patient records and billing information.
Oversee telephone operations, emails, and front-desk correspondence.
Maintain visitor logs and appointment schedules.
Customer Service & Quality
Ensure high-quality patient service and satisfaction.
Monitor waiting time and resolve patient queries.
Maintain reception area cleanliness and professional appearance.
(Overall administration & supervision of hospital operations in her assigned area/shift)
Operational Supervision
Oversee daily hospital activities (wards, OPD, emergency, labs, pharmacy).
Monitor staff performance, duty rosters, and discipline.
Ensure hospital policies and SOPs are followed.
Patient Care & Satisfaction
Ensure patient needs are met promptly.
Handle escalated complaints/issues from patients or attendants.
Supervise discharge and admission processes for efficiency.
Staff Management
Supervise nursing, housekeeping, and support staff.
Guide and motivate staff for better performance.
Conduct briefing/debriefing at shift changes.
Coordination & Communication
Coordinate with doctors, nursing heads, and management.
Report operational issues to senior management.
Communicate policies, updates, and changes to staff.
Safety & Compliance
Ensure infection control, hygiene, and safety protocols are maintained.
Monitor medical equipment functionality and raise maintenance requests.
Check attendance, punctuality, and dress code compliance.
Job Types: Full-time, Permanent
Pay: ?15,500.00 - ?28,000.00 per month
Benefits:
Paid sick time
Paid time off
Provident Fund
Experience:
front office incharge: 6 years (Required)
Language:
Kannada (Required)
English (Preferred)
Work Location: In person