Job Description

The Front Desk Associate is responsible for providing excellent customer service, managing front desk operations, and ensuring a positive guest or client experience. This role requires excellent communication, organizational skills, and the ability to manage multiple tasks simultaneously.

The front desk associate will serve as the first point of contact for guests or clients, handling inquiries, processing check-ins/check-outs, and providing general assistance.

Key Responsibilities

:

Guest/Client Interaction

: Greet guests or clients upon arrival and assist with check-in/check-out procedures. Address guest inquiries, requests, and complaints in a professional and courteous manner. Answer phone calls, respond to emails, and manage any communication related to guest needs. Provide information regarding hotel services, amenities, and local attractions.

Administrative Support

: Manage reservations and bookings, either manually or using a reservation system. Ensure guest or client information is accurately entered into the system. Maintain office supplies and ensure the front desk area is organized and clean. Process payments and handle billing for guests or clients, including handling cash, credit card transactions, and invoicing.

Security and Compliance

: Ensure guest security by verifying identification and issuing room keys or access cards. Monitor access to restricted areas and maintain logs for security purposes. Follow company policies and procedures, including safety protocols.

Collaboration

: Work closely with housekeeping and maintenance teams to ensure guest satisfaction. Communicate effectively with other departments to ensure smooth operations.

Skills & Qualifications

:

Communication Skills

: Must be able to clearly communicate with guests, clients, and team members, both in person and over the phone.

Customer Service

: Excellent customer service skills with the ability to handle difficult situations calmly and effectively.

Multitasking

: Ability to manage multiple tasks simultaneously in a fast-paced environment.

Technology Proficiency

: Experience with office management software, booking systems, and phone systems.

Attention to Detail

: Accuracy in handling reservations, payments, and guest information.

Professional Appearance

: Must maintain a professional and polished appearance.

Education & Experience

:

High school diploma or equivalent required. Previous experience in a front desk or customer service role is preferred but not required.
Contact Person -Nihalika HR-7292014837

Job Type: Full-time

Pay: ₹20,000.00 - ₹26,000.00 per month

Work Location: In person