Shalom Backpackers is a boutique hostel brand across India, built for young travelers, explorers, and digital nomads. Our Udaipur hostel blends heritage charm with modern comfort, offering private rooms and dorms, community-driven experiences, and curated travel recommendations. We are not just a stay - we're an experience, where culture meets community.
Role Overview
The
Front Desk Executive
is the face of Shalom Backpackers Udaipur, responsible for ensuring smooth operations at the reception, providing excellent guest service, managing reservations, and coordinating with multiple departments. This role demands strong communication, problem-solving, and multitasking skills to deliver memorable experiences while ensuring operational efficiency.
Greet guests warmly on arrival and handle check-in/check-out efficiently.
Verify guest ID documents and complete registration as per legal and hostel policies.
Ensure billing accuracy, manage cash/UPI/card transactions, and maintain daily collection reports.
Provide a clear hostel orientation (house rules, facilities, Wi-Fi, events, safety protocols).
2. Reservations, Occupancy & Cancellations
Manage bookings across OTAs (Booking.com, Hostelworld, Airbnb, Goibibo/MMT, Agoda, etc.) and direct channels (website, calls, WhatsApp, walk-ins).
Update availability, occupancy, and cancellations in the PMS (e.g., eZee Mint) in real time.
Coordinate with revenue management to reduce overbookings and optimize occupancy.
Handle no-shows and cancellations as per hostel policy while minimizing revenue leakage.
3. Guest Experience & Travel Concierge
Act as a travel concierge: assist guests with local sightseeing, heritage tours, treks, adventure activities, food recommendations, and cultural experiences.
Promote and upsell hostel-led experiences (events, F&B specials, merchandise, travel desk services).
Engage with guests to build community through conversations, event participation, and social media moments.
4. Complaint Handling & Service Recovery
Respond promptly and empathetically to guest complaints, queries, and requests.
Log guest feedback and escalate unresolved issues to the Hostel Manager.
Follow up on complaints to ensure guest satisfaction and prevent repeat issues.
5. Housekeeping & Maintenance Coordination
Liaise with housekeeping to ensure dorms and private rooms are cleaned, sanitized, and guest-ready.
Assign housekeeping tasks based on occupancy and guest checkouts.
Monitor inventory of linen, toiletries, and supplies, raising requisitions when required.
Report repairs/maintenance issues (plumbing, electrical, AC, Wi-Fi, furniture, etc.) to operations/maintenance team and follow up until resolved.
6. Reporting & Communication
Prepare daily front office reports (occupancy, cancellations, payments, guest feedback).
Maintain smooth communication with other departments - housekeeping, kitchen, events, and management.
Share guest reviews from OTAs and direct platforms with management for brand reputation monitoring.
Skills & Competencies
Excellent communication skills in English & Hindi (knowledge of foreign languages is an advantage).
Strong guest-handling, interpersonal, and conflict resolution skills.
Tech-savvy: hands-on with PMS, OTA extranets, Google Workspace, and WhatsApp Business.
Knowledge of Udaipur's attractions, travel circuits, and backpacker culture.
Ability to multitask and remain calm under pressure.
Qualifications & Experience
Minimum 1-2 years of experience in hospitality/front desk roles (hostel/hotel/guesthouse).
Graduate/Diploma in Hospitality, Hotel Management, or Tourism preferred.
Freshers with excellent communication and a passion for hospitality may be considered.
Work Environment & Schedule
Hostel-based role with
rotational shifts
(morning, evening, night).
Requires weekend and holiday availability.
High guest interaction with a multicultural community of travelers.
What We Offer
Competitive salary with incentives based on upselling and guest satisfaction.
Accommodation and meals (as per hostel policy).
Training in guest engagement, hostel tech systems, and revenue management.
Growth opportunities within Shalom Backpackers' expanding network.
A fun, vibrant, and youthful workplace with global exposure.
Job Types: Full-time, Permanent, Fresher
Pay: ?12,000.00 - ?15,000.00 per month
Benefits:
Food provided
Ability to commute/relocate:
Rishikesh, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
Knowledge of housekeeping management
Housekeeping Knowledge
Education: