Job Description

We are seeking a professional and friendly

Front Desk Coordinator & Public Relation Executive (PRE)

to be the first point of contact for clients, visitors, and callers. In this role, you will manage front desk operations, ensure a welcoming and efficient environment, and maintain positive relationships with clients and customers. The ideal candidate will be a proactive communicator with excellent organizational and customer service skills.

Key Responsibilities:

Client Relationship Management:

Greet clients and visitors in a friendly and professional manner. Establish and maintain positive relationships with clients to ensure customer satisfaction and loyalty. Address client concerns and inquiries promptly, either in person or via phone or email. Assist clients with scheduling appointments, providing information, and directing them to appropriate personnel.

Phone Handling & Communication:

Answer and direct incoming calls to appropriate departments or individuals. Take messages, provide necessary information, and follow up with clients as needed. Handle inquiries with a calm and helpful demeanor, ensuring client needs are met efficiently.

Front Desk Operations:

Manage the scheduling of appointments and meetings, ensuring there are no scheduling conflicts. Check-in clients and ensure they are promptly attended to.

Administrative Support:

Assist with administrative tasks such as filing, data entry, and record keeping. Coordinate with internal teams to ensure smooth client interactions. Help prepare and manage documents for meetings, appointments, or client communications.

Problem-Solving & Conflict Resolution:

Handle and resolve client complaints or concerns in a calm and professional manner. Escalate issues to the appropriate department or manager when necessary.

Maintain Confidentiality:

Ensure sensitive client and company information is handled with confidentiality and in compliance with privacy policies.
Qualifications:

Education:

High school diploma or equivalent required; additional certification or degree in customer service or office administration is a plus.

Experience:

Prior experience in a front desk, customer service, or administrative role is preferred. Experience with client relationship management and phone-based communication is highly desirable.

Skills:

Strong communication skills, both verbal and written. Excellent interpersonal and customer service abilities. Ability to multitask and prioritize in a busy environment. Proficiency in basic office software (Microsoft Office, Google Suite, etc.). Strong organizational skills and attention to detail.

Personal Attributes:

Friendly, approachable, and professional demeanor. Ability to remain calm under pressure. Strong problem-solving abilities and proactive mindset.
Job Type: Full-time

Pay: ₹17,000.00 - ₹21,000.00 per month

Work Location: In person