Job Description

Customer Handling:

Greet patients and visitors in a courteous and professional manner.

Register walk-in and appointment patients in the system accurately.

Explain available tests, packages, and services to patients.

Coordination:

Coordinate with phlebotomists, technicians, and the lab supervisor for timely sample collection and report delivery.

Ensure samples are sent to the correct processing lab as per schedule.

Maintain clear communication with the home collection team for appointment scheduling.

Billing & Documentation:

Generate bills, collect payments (cash/card/UPI), and issue receipts.

Ensure correct entry of test codes, discounts, and doctor referrals in the system.

Maintain proper filing of patient records, invoices, and daily transaction reports.

Report Handling:

Track report completion and inform patients when reports are ready.

Print, verify, and hand over reports to patients or send via email/WhatsApp as per protocol.

Administrative Duties:

Maintain cleanliness and orderliness of the reception area.

Manage stock of front-office stationery and printing materials.

Record daily patient footfall, feedback, and complaints for review.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Work Location: In person