Job Description

Job Title: Front Desk Receptionist - Hospitality

Location:

Miramar Panaji

Department:

Front Office

Job Type:

Full-Time

Job Summary:

As a Front Desk Receptionist in our hospitality team, you will be the face of our property, providing exceptional guest service from check-in to check-out. You will ensure guests feel welcomed, valued, and supported throughout their stay while managing front desk operations with efficiency and professionalism.

Key Responsibilities:

Greet guests warmly upon arrival and provide a welcoming check-in/check-out experience. Handle reservations, cancellations, and room assignments using the property management system (PMS). Answer phones promptly and professionally; direct calls and respond to guest inquiries. Provide accurate information about hotel amenities, local attractions, and transportation. Process payments, issue room keys, and manage billing accurately. Respond to guest concerns and resolve issues promptly to ensure satisfaction. Maintain security by verifying guest information and controlling access to guest areas. Coordinate with housekeeping and maintenance departments to ensure room readiness. Keep the front desk area organized, clean, and presentable. Assist with administrative and concierge tasks as needed.
Job Types: Full-time, Permanent, Fresher

Benefits:

Food provided Provident Fund
Schedule:

Rotational shift
Work Location: In person