Job Description

Hiring: Front Office Executive / Receptionist

Location: Bandra (West), Mumbai

Experience Required: 5+ Years

Salary: ?20,000 - ?30,000 per month

Joining: Immediate Joiner Preferred

Role Overview: We are seeking a highly professional and experienced Front Office Executive / Receptionist to be the face of our advanced orthopedic, physiotherapy, and wellness Centre in Bandra (West). This role goes beyond basic reception duties - it's a blend of front desk management, customer engagement, sales support, and administrative responsibilities.

Key Responsibilities:

Warmly Greet & Welcome Visitors:

Create a positive and professional first impression.

Manage Phone Communications:

Handle incoming and outgoing calls, provide relevant information, and take accurate messages.

Appointment Handling:

Schedule and manage appointments efficiently.

Cash Handling & Invoicing:

Collect payments, issue invoices, and maintain accurate transaction records.

Maintain Reception Area:

Ensure the front desk and waiting area remain clean, organized, and well-stocked.

Sales & Lead Generation:

Assist the team with upselling services and identifying new leads through face-to-face interactions.

Administrative Support:

Order office supplies, maintain records, and assist with general administrative tasks.

Customer Service:

Respond to inquiries, provide information about services, and resolve minor issues effectively.

Requirements:

Minimum 5 years of relevant experience in a customer-facing or administrative role Strong communication skills in English and Hindi Confident, presentable, and customer-focused Proficient with basic computer and billing systems knowledge Ability to handle multiple tasks efficiently Prior experience in wellness, healthcare, or hospitality sector is a plus
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person