Job Description

Role Overview

The Front Desk & Customer Relations Executive is the first point of contact for customers, clients, and visitors. This role is responsible for delivering an exceptional experience by managing front desk operations, handling customer queries, coordinating appointments, and ensuring smooth communication across the organization.

Key Responsibilities:

1. Front Desk Operations

Greet and welcome visitors in a warm, professional manner. Maintain a clean, organised, and presentable reception area. Handle incoming calls, emails, and messages promptly and professionally. Maintain visitor logs and follow access protocols. Manage courier, mail handling, and general administrative duties.

2. Customer Relations & Experience

Serve as the primary point of contact for customer inquiries and concerns. Provide clear, friendly, and prompt assistance to customers. Maintain detailed knowledge of company services/products. Handle complaints with professionalism and escalate when required. Ensure customers leave with a positive and seamless experience.

3. Appointment & Scheduling Management

Manage all appointments, scheduling, and calendar updates. Coordinate with internal teams to ensure timely service delivery. Confirm, reschedule, and follow up on appointments when needed. Maintain accurate booking records.

4. Administrative Support

Maintain records, documentation, and client information. Support daily operational and office coordination tasks. Assist with report preparation or summaries when required. Manage inventory and ensure adequate front desk supplies.

5. Communication & Coordination

Share customer feedback with relevant teams. Coordinate with operations, stylists/technicians, or departments as required. Assist with internal communication when necessary.

Skills & Requirements

Prior experience in front desk, customer service, hospitality, or similar roles. Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Professional, presentable, and positive attitude. Ability to stay calm and efficient during peak hours. Basic computer skills (MS Office, CRM systems, scheduling tools). Customer-first mindset with problem-solving skills.

Education & Experience

Bachelor's degree preferred. 1-2 years of experience in customer service, reception, hospitality, or related fields.

Department:

Administration / Customer Experience

Location:

Andheri West

Working Days

: 6 days a week (weekday off)

Work Timings:

11:00 AM - 8:00 PM

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person