Job Description

Key Responsibilities

1. Student & Visitor Relations (Customer Service)

First Point of Contact:

Greet and welcome all visitors and students in a professional, friendly, and courteous manner.

Information Hub:

Answer phone calls, emails, and in-person inquiries about courses, schedules, pricing, and general center policies.

Registration Support:

Assist prospective students with preliminary enrollment questions and direct them to the appropriate admissions staff.

Issue Resolution:

Handle basic student inquiries and direct complex issues (e.g., payment problems, schedule changes) to the relevant department swiftly.

Maintain Lobby:

Ensure the reception area is tidy, professional, and well-stocked with relevant course brochures and information materials.
2. Administrative & Operational Support

Call and Email Management:

Manage the main phone line and general inquiry email inbox, routing messages accurately and ensuring timely follow-up.

Scheduling:

Assist in maintaining facility schedules for classrooms, labs, and meeting rooms.

Mail & Deliveries:

Sort and distribute incoming mail and packages; prepare outgoing mail.

Supply Management:

Monitor and order office and general facility supplies, ensuring adequate stock levels.

Data Entry:

Perform accurate data entry and maintain student and inquiry records in the Customer Relationship Management (CRM) system or database.
3. Financial & Document Management

Handling Transactions:

Process payments for course fees, materials, or deposits (e.g., using a POS system) and issue receipts accurately.

Filing:

Organize and maintain physical and electronic filing systems for student records, agreements, and operational documents, ensuring confidentiality.

Reporting:

Prepare basic daily/weekly reports on student attendance, payment collection, or lead inquiries for the management team.

Required Qualifications

High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.

1-2 years

of experience in a front desk, reception, or customer service role, preferably in an educational or service-oriented environment. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Experience operating standard office equipment (printers, scanners, multi-line phone systems).

Desired Skills & Attributes

Exceptional Communication:

Excellent verbal and written communication skills with a professional demeanor.

Organizational Prowess:

Strong organizational and time management skills with the ability to multitask and prioritize effectively.

Student-Focused Attitude:

A friendly, patient, and welcoming personality with a genuine desire to assist others.

Problem-Solver:

Proactive and resourceful when faced with unexpected situations or student needs.

Confidentiality:

Ability to handle sensitive student and company information with discretion.
Job Types: Full-time, Part-time

Pay: ₹9,286.53 - ₹26,746.42 per month

Expected hours: 57 per week

Work Location: In person