Job Description

Position Overview:

The Front Desk Executive serves as the first point of contact for all patients and visitors at The Dental Bond. This role is responsible for delivering a welcoming experience, managing patient appointments, maintaining records, and ensuring smooth front-office operations that reflect the clinic's commitment to premium service and patient care.

Key Responsibilities:1. Patient Reception & Customer Experience

Greet patients and visitors warmly, ensuring a pleasant and professional first impression. Manage patient check-ins and check-outs efficiently. Provide information about services, procedures, and doctors' availability. Handle patient inquiries and resolve minor concerns with empathy and promptness.

2. Appointment Scheduling & Coordination

Manage the appointment booking system (online, calls, and walk-ins). Confirm and follow up on patient appointments and cancellations. Coordinate schedules between patients, dentists, and specialists.

3. Administrative & Billing Support

Maintain patient records accurately in the clinic management software. Handle billing, receipts, and payment reconciliation at the front desk. Ensure accuracy in data entry and documentation for each patient visit. Assist in maintaining office inventory and stationery supplies.

4. Communication & Coordination

Answer and route calls professionally to the concerned departments. Communicate effectively with dental assistants, hygienists, and doctors to ensure smooth patient flow. Maintain confidentiality of patient information at all times.

5. Brand & Ambience Management

Ensure the reception area is clean, organized, and reflects The Dental Bond's premium image. Support marketing activities such as collecting patient feedback, assisting with social media check-ins, and promoting ongoing offers or services.

Required Qualifications & Skills:

Graduate in any discipline (preferably Hospitality, Business Administration, or Healthcare Management). 4-9 years of experience in a front office or customer service role, preferably in a healthcare or hospitality setting. Excellent communication and interpersonal skills. Proficient in MS Office and appointment management software. Well-groomed, courteous, and confident demeanor. Ability to multitask and work in a fast-paced, patient-focused environment.

Preferred Attributes:

Experience in a dental or medical clinic will be an advantage. Fluency in English and Hindi (additional languages are a plus). Customer-first mindset with strong problem-solving ability. Punctual, responsible, and team-oriented.

Working Hours:

Specify clinic timings, e.g., 09:30 AM - 7:00 PM, 6 days a week (with rotational weekly off)
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person