Job Description

About Us

Our Company is a leading printing solutions company, committed to delivering high-quality products and exceptional customer service. We believe our front desk is the heart of our client experience -- and we're looking for a professional, energetic, and customer-focused individual to join our team.

Key Responsibilities:

Reception Management:

Greet and welcome all visitors, clients, and vendors in a polite and professional manner.

Call Handling:

Manage incoming calls, route to appropriate teams, and maintain clear communication.

Client Coordination:

Assist clients with inquiries, collect details for new walk-ins, and follow up on pending queries.

Order & Job Support:

Coordinate with production/design teams for job updates and requirements.

Payment Handling:

Accept payments, maintain records, and issue receipts/job confirmations.

Balance Recovery:

Follow up with customers for pending payments and update accounts.

Tele Sales & Follow-ups:

Call potential and existing clients to explain services and offers.

Customer Review Collection:

Request and record reviews from satisfied customers (offline & online).

Front Area Management:

Maintain cleanliness and professional presentation of reception area.

Visitor Log & Security:

Maintain visitor logs and coordinate with security as needed.

Daily Learning:

Watch a 20-minute assigned training video and share learnings with the manager.

Daily Client Conversion Target:

Convert a minimum of 5 customer inquiries into confirmed orders per day.

Requirements:

Excellent communication and interpersonal skills (Hindi & English preferred) Pleasant personality with professional grooming Basic computer skills (MS Office, WhatsApp, Email) Strong follow-up and sales abilities Punctual, disciplined, and self-motivated Previous experience in customer service or front desk roles is preferred
Job Type: Full-time

Pay: ?96,000.00 - ?150,000.00 per year

Work Location: In person