Job Description

Key Responsibilities:

Welcome guests and assist with

check-in and check-out

procedures efficiently. Manage room bookings and update the

Property Management System (PMS)

accurately. Handle

reservations

through calls, walk-ins, email, and online portals. Provide information on hotel services, room categories, pricing, and local attractions. Respond promptly to guest queries, requests, and complaints with a solution-driven approach. Coordinate with housekeeping, F&B, and other departments for guest needs. Maintain guest records and ensure confidentiality and data accuracy. Manage

cashiering duties

, billing, and payment settlements. Answer and redirect incoming calls professionally. Ensure lobby and reception area are presentable at all times. Support daily reports, shift handovers, and administrative tasks.

Required Skills & Qualifications:

Education:

Graduate in Hotel Management / Hospitality / Any Degree (preferred)

Experience:

0-2 years in Front Office / Guest Service (Hotel or Resort experience is a plus)

Soft Skills:

Excellent communication and interpersonal skills Customer service orientation Problem-solving attitude Professional grooming and etiquette Ability to work in shifts

Pay: 15,000-20,000/month

Benefits Included:

Food

Housing

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided
Work Location: In person