Job Description

The

Front Office

is the face of the hotel and serves as the primary point of contact for all guest interactions. Located in the hotel lobby, it plays a crucial role in ensuring a smooth and welcoming experience for all guests from check-in to check-out.

Key Responsibilities:

Welcoming guests with warmth and professionalism Efficiently handling check-in and check-out procedures Managing guest reservations and room assignments Providing information about the hotel, services, and local attractions Handling guest inquiries, complaints, and special requests Coordinating with housekeeping and other departments to ensure guest satisfaction Managing billing, payments, and daily reports

Core Qualities of Front Office Staff:

Excellent communication and interpersonal skills Strong problem-solving and multitasking abilities Well-groomed and presentable at all times Knowledge of property management systems (PMS) and booking software A customer-first attitude with attention to detail
Job Types: Full-time, Fresher

Pay: ?11,129.41 - ?17,000.63 per month

Benefits:

Food provided Provident Fund
Work Location: In person