Front Desk Receptionist Job in CellSpot

Front Desk Receptionist

Year KL, IN, India

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Job Description

Warmly welcoming customers to the service center. Listening to customers describe their phone issue (e.g., cracked screen, battery problem, software glitch). Logging the device and customer details into the service management system (CRM/database).

Creating a detailed repair ticket

that accurately describes the reported fault. Answering incoming calls and emails regarding service inquiries, repair status, and general questions.

Exceptional Customer Service:

Friendly, patient, empathetic, and professional demeanor, especially when dealing with frustrated customers.

Strong Communication Skills:

Clear and effective verbal and written communication.

Organizational Abilities:

Excellent time management, ability to multitask, and keen attention to detail for managing multiple devices and repair tickets.

Computer Proficiency:

Experience using office software (e.g., Microsoft Office) and ability to quickly learn the service center's specific database/CRM system.
Job Type: Full-time

Pay: ₹7,500.00 - ₹10,000.00 per month

Work Location: In person

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Job Detail

Job Id

JD4915216
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

KL, IN, India
Education

Not mentioned
Experience

Year

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