Job Description

We are looking for 2 smart, experienced professional, and guest-oriented Front Office Associates to join our team at No.18 Hotel, Fort Kochi. The ideal candidates will ensure smooth check-in, check-out, and exceptional guest service.

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Job Title:

Front Office Associate / Receptionist (2 Vacancies)

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Key Responsibilities:

Welcome guests warmly and handle check-in & check-out Answer calls, handle enquiries, and manage reservations Coordinate with housekeeping, restaurant, and other departments Maintain guest records and billing accuracy Assist guests with information, support, and service requests Ensure lobby area is always clean and presentable Resolve guest complaints politely and professionally Follow all front office SOPs of No.18 Hotel
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Requirements:

Front office or receptionist experience preferred Excellent communication skills (English essential; Malayalam added advantage) Smart appearance and professional grooming Knowledge of hotel PMS software is a plus Strong customer service skills Ability to work shifts, weekends, and holidays Positive attitude and team spirit.
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person