Job Description

We are seeking an experienced Front Desk Executive to be the first point of contact for our guests. The ideal candidate should have excellent communication skills, a professional appearance, and strong customer service orientation. The role involves welcoming guests, handling check-ins/check-outs, managing reservations, and ensuring a smooth front desk operation

Key Responsibilities:

Greet and welcome guests warmly, ensuring a pleasant check-in and check-out experience. Handle guest inquiries, complaints, and requests in a professional and efficient manner. Manage reservations through phone, email, and booking platforms. Maintain accurate records of guest information, payments, and room allocation. Coordinate with housekeeping and other departments to ensure guest satisfaction. Handle billing, invoicing, and basic cash management at the front desk. Maintain a clean, organized, and presentable reception area. Uphold hotel policies, procedures, and service standards. Assist in promoting hotel services, offers, and facilities to guests.

Requirements

:

Minimum 2-4 years of experience as a Front Desk Executive/Receptionist in the hotel or hospitality industry. Strong verbal and written communication skills (English & local language). Proficiency in hotel management software Excellent interpersonal and customer service skills. Well-groomed, professional appearance with a friendly personality. Ability to handle multitasking, pressure, and guest complaints efficiently. Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:

Diploma/Degree in Hotel Management or related field. Knowledge of additional languages (Arabic, Hindi, etc.) will be an advantage. Experience in handling international guests
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person